myCitadel

myCitadel is an e-wallet, which is a method of transferring funds electronically. Most online casinos and poker rooms offer myCitadel as an option to players for funding their casino accounts. However myCitadel can be used for purchasing any good or service online, provided the buyer and seller are both registered users. It can also be used for remitting funds to family and friends.

Safety of MyCitadel Payment Service

myCitadel has been licensed by the Financial Services Authority. This license is issued only after verifying that all required controls are in place and that the stipulated procedures are being followed. myCitadel uses the 128-bit SSL encryption technology for storing and transmitting information. The system has been tested as “Hacker Safe” by McAfeeand has also been certified as secure by Thawte. Transactions worth billions of dollars have already been processed by myCitadel. Hence the safety of funds is assured.

How to Use My Citadel

Using myCitadel is extremely simple. Online players need to open an account with myCitadel. This can be done online by filling a few details. They then need to fund that account. The account can be funded from bank accounts, using Visa and MasterCard credit cards, using electronic funds transfers from other eWallets and local payment methods using local currencies. Once the account is funded the funds can be transferred to online casinos or to any other account. Funds can be transferred back from myCitadel account to the bank account using real-time bank transfers, direct bank deposits and paper checks.

To use myCitadel to fund online casino accounts the following process needs to be followed. The first step is registration with the online casino and opening a real money account there. The player then accesses the cashier section of the casino and selects myCitadel as the deposit option. The player will then be asked to enter his email address and the amount to be transferred. It is essential that the players register the same email address with myCitadel and with the online casino. This would transfer the amount to the online casino. Winnings can be withdrawn from the casino in a similar manner.

Advantages of MyCitadel

MyCitadel provides excellent customer support. Upfront is its comprehensive FAQs section that answers questions on all aspects of its operations. Then there is its call center that functions round the clock and has a courteous and efficient staff. The call canter can be contacted by phone and email. For some countries toll free numbers are available. The e-mail support is in five European languages and responses are guaranteed within 48 hours.

There are several advantages of myCitadel for credit card users. The players do not have to provide their credit card information to each and every online casino they play at. They provide this information only once to myCitadel and from there can transfer funds to any number of casinos. This would greatly increase their comfort level. If the players opt for the ExpressPay facility, then myCitadel will transfer funds to online casinos even if there is no balance in the players’ myCitadel accounts and collect the amount from the credit card company in due course.